Alarm Monitoring

Columbia Security's partnership with Voxcom allows our customers to benifit from our exceptional customer service and Security expertise while utilizing Voxcom's state of the art Emergency Response Centre.

We offer flexible monitoring solutions to fit your personal needs.

The Emergency Response Centre

VOXCOM began monitoring Canadians for personal medical emergencies in 1989. Since then, it has developed the Emergency Response Centre (ERC) into one of the most technologically advanced monitoring stations in the country, watching out for over 80,000 homes, businesses, and individuals.

VOXCOM has the best people in the industry providing fast and reliable responses to security alarms and personal medical emergencies. Highly-trained operators not only complete a rigorous internal training program, but they must also become certified by the Security Industry Association (SIA). In fact, a number of their operators are Certified Instructors and train other emergency operators on behalf of the SIA.

VOXCOM has implemented the technology and people required to operate a truly world-class monitoring station. Security companies from all over North America consistently visit the ERC to learn from its industry-wide best practices.

How does Monitoring Work?

All of the components of your security system are connected to a central control panel; essentially, the brains of the system. The control panel is connected to VOXCOM's Emergency Response Centre via your regular telephone line or through a cellular network.

Once your system is armed, VOXCOM monitors each of the sensors in your home or business for activity. If a sensor is tripped, and no valid code is entered into the keypad within a specified time, an alarm signal is sent to the Emergency Response Centre.

This is when Voxcom’s emergency response operators jump into action.

What Happens When My Alarm Goes Off?

Within seconds of receiving an alarm signal from a home or business, the ERC's cutting-edge technology gives the operators the relevant information they need. In seconds they can determine:

* What type of emergency it is
* Which local authorities to dispatch
* Who to contact
* What to do if you're on holidays
* Whether there is a pet in the house

The Voxcom operators will have everything they need to know in order to deal with your situation quickly and effectively.